Improve efficiency and security through Self Service from anywhere in the world
To complete daily business processes, front-office staff often waits on the availability of the IT department. When a simple request arrives, like producing a report, the response can be delayed because IT is handling other jobs. This puts pressure on the IT staff and can cause frustration for other departments. If the front office had direct access to repeatable processes, it would keep business flowing and free up time for the IT department. Self Service for OpCon is the solution to this problem.
With Self Service, end-users can trigger OpCon processes without having to engage the IT department. All they need is a phone, tablet, or computer with a web browser. To set this up, IT designs custom buttons in Self Service that are connected to automated and secured OpCon processes. Once the buttons are configured, each user has direct access to run their own tasks on demand. Now there is no longer a need for users to learn multiple systems, instead they simply click a button in Self Service.
Contact us today to find out more about Self Service.
I can now activate the recovery plan myself using only three clicks in OpCon.
Without the automation, we’d have to have at least one dedicated position just to run and monitor the daily scheduling.
From April through December of 2007, we saved 2,001,230 operational keystrokes.
Using OpCon, we can automate any program written in any environment we use. It makes the difficult easy.
We eliminated both the human error and the human stress levels associated with a manual failover process.
We used to have eight to ten errors per month that required calling in teams of programmers to fix. We’ve been able to eliminate those.
We really felt that OpCon was going to that deeper layer to automate the things that are truly a concern to us.
The beautiful thing about OpCon is that it can automate everything. We couldn’t do that with our previous product.
Now we just train people in OpCon, not the entire process.
OpCon saves the IT department 10 man-hours per day. When you factor in all the processes we’ve automated for other departments, it saves the credit union another eight man-hours per day.