Improve efficiency and security through Self Service from anywhere in the world
To complete daily business processes, front-office staff often waits on the availability of the IT department. When a simple request arrives, like producing a report, the response can be delayed because IT is handling other jobs. This puts pressure on the IT staff and can cause frustration for other departments. If the front office had direct access to repeatable processes, it would keep business flowing and free up time for the IT department. Self Service for OpCon is the solution to this problem.
With Self Service, end-users can trigger OpCon processes without having to engage the IT department. All they need is a phone, tablet, or computer with a web browser. To set this up, IT designs custom buttons in Self Service that are connected to automated and secured OpCon processes. Once the buttons are configured, each user has direct access to run their own tasks on demand. Now there is no longer a need for users to learn multiple systems, instead they simply click a button in Self Service.
Contact us today to find out more about Self Service.
From April through December of 2007, we saved 2,001,230 operational keystrokes.
The beautiful thing about OpCon is that it can automate everything. We couldn’t do that with our previous product.
There are fewer steps for my daily tasks, and some steps have been eliminated completely.
Our effectiveness, capacity and reputation have improved since the implementation of OpCon. It has definitely enhanced value to the credit union.
Event-driven automation in OpCon also lets us do things we never would have attempted in a manual environment. For instance, we have jobs that schedule jobs, and jobs that are triggered when an external event occurs. We haven’t yet found any scenario that OpCon can’t automate.
I can now activate the recovery plan myself using only three clicks in OpCon.
I can’t think of something OpCon can’t do that we need. OpCon handled everything we threw at it, even things we didn’t think of initially. It helps us make each client feel like it’s the only client we have.
We continually meet SLA targets despite the fact that we have more transactions than ever going through our systems.
We eliminated both the human error and the human stress levels associated with a manual failover process.
SMA Solutions is essential to our daily operations.