Improve efficiency and security through Self Service from anywhere in the world
To complete daily business processes, front-office staff often waits on the availability of the IT department. When a simple request arrives, like producing a report, the response can be delayed because IT is handling other jobs. This puts pressure on the IT staff and can cause frustration for other departments. If the front office had direct access to repeatable processes, it would keep business flowing and free up time for the IT department. Self Service for OpCon is the solution to this problem.
With Self Service, end-users can trigger OpCon processes without having to engage the IT department. All they need is a phone, tablet, or computer with a web browser. To set this up, IT designs custom buttons in Self Service that are connected to automated and secured OpCon processes. Once the buttons are configured, each user has direct access to run their own tasks on demand. Now there is no longer a need for users to learn multiple systems, instead they simply click a button in Self Service.
Contact us today to find out more about Self Service.
There are fewer steps for my daily tasks, and some steps have been eliminated completely.
OpCon gives us a real visibility in the entire IT-environment, in our tasks and their functioning. OpCon provides us the capability to control the impact of changes in a user-friendly way.
We need to be able to rely on systems that can support all our business and supply chain processes cost-effectively – and in real time.
We continually meet SLA targets despite the fact that we have more transactions than ever going through our systems.
We have yet to find something we want to do that OpCon can’t automate. We’re still finding new things to do with OpCon.
We automated more than 70 percent of our processes. Now, we’re reaching out to other departments, helping them automate, too.
I can now activate the recovery plan myself using only three clicks in OpCon.
Without the automation, we’d have to have at least one dedicated position just to run and monitor the daily scheduling.
Over the years, OpCon has helped us grow our business without adding additional staff. Today, we have grown so complex and so large, that our business literally couldn’t run without OpCon.
SMA Solutions is essential to our daily operations.