Successfully implementing enterprise wide automation and analytics solutions worldwide
SMA Solutions has been implementing automation solutions for nearly four decades, and we are passionate about ensuring our customers’ projects are successful. Our experts hold industry certifications and continually strive for excellence to ensure projects are completed on time. SMA Solutions team members have one common language and one common passion for automation.
Steps to a Successful Implementation
Large-scale IT projects are often high-risk propositions and often end with limited success. Automation projects by their nature impact technical and business processes as well as operations and infrastructure. Our implementation plan includes pairing automation experts and support teams with each client from the beginning of a project.
Our expert automation and implementation specialists meet with the customer to understand the existing scheduling environment. Next, we formulate a plan to create optimized workflows in OpCon. We then help clients maximize the ROI and full benefits of our technology instead of simply automating legacy processes.
Many projects include consolidation of existing schedulers and automation tools. Our experts use custom programs to minimize human error and efficiently complete the migration to OpCon. As legacy programs are retired, customers can easily implement process improvements.
SMA Solutions’ experts develop efficient automation strategies. When necessary, we also create migration tools to support the process. With our years of experience and highly flexible product, we provide a superior automation strategy that exceeds expectations.
To ensure our customers are ready to support OpCon from the beginning, we provide expert installation, configuration and training. Customers learn that OpCon’s single point-of-control provides great visibility and control for the new workflows. They find that troubleshooting is also made easy with rapid access to logs and messages from remotely executed jobs.
OpCon’s integrated and visual documentation embeds knowledge and naturally expands with future changes. With centralized script management, OpCon also provides high visibility to exactly what is running on the machines. This level of secured knowledge frees the business to focus on automating more processes and improving efficiency.
Contact us to find start planning your custom implementation project today.
I was amazed with the support and responsiveness we received when one of our systems would not communicate with our schedule activity monitor. SMASolutions called me back in less than 15 minutes with the solution. It makes a big difference knowing that someone will respond promptly with all the necessary resources. This is precisely what defines the quality of a company’s products and services.
OpCon saves the IT department 10 man-hours per day. When you factor in all the processes we’ve automated for other departments, it saves the credit union another eight man-hours per day.
We have yet to find something we want to do that OpCon can’t automate. We’re still finding new things to do with OpCon.
I can’t think of something OpCon can’t do that we need. OpCon handled everything we threw at it, even things we didn’t think of initially. It helps us make each client feel like it’s the only client we have.
I can now activate the recovery plan myself using only three clicks in OpCon.
We need to be able to rely on systems that can support all our business and supply chain processes cost-effectively – and in real time.
We continually meet SLA targets despite the fact that we have more transactions than ever going through our systems.
It used to take six months to train a new employee. They had to know every detail of every job. Now, all that institutional knowledge is codified inside of OpCon. Despite the fact that we’re using more platforms, training takes half the time.
We automated more than 70 percent of our processes. Now, we’re reaching out to other departments, helping them automate, too.
We used to have eight to ten errors per month that required calling in teams of programmers to fix. We’ve been able to eliminate those.