Digital Federal Credit Union (DCU) is headquartered in Marlborough, MA, and serves 623,000 members with more than $8B in assets. The organization struggled with old software that hampered both the Information Services department and the level of customer support the credit union could provide its members. Some of the challenges included:
- An aging ATM device-monitoring tool
- Writing and analyzing custom reports just to schedule routine maintenance
Utilizing Ascern, DCU was able to not only address the ATM monitoring and maintenance scheduling issues; the credit union is now also able to predict potential problems like cash shortages or fraudulent activity.
By quickly identifying an unexpected drop in deposit activity, Ascern can alert the credit union of a potential problem. The credit union has also launched an initiative to reduce the volume of certain routine transactions at DCU’s branch locations.