OpCon brings flexibility and agility to Telcos
Analysts are predicting strong disruption for all industries, especially within telecommunications in the years ahead. Telecommunications are already faced with great challenges from both internal and external forces.
In order to innovate faster and keep pace with new players telcos need to defend their legacy market positions and enable rapid introduction of new technologies. Businesses will only achieve this if they overhaul their siloed organizational structures to allow for more flexibility and agility. Implementing OpCon will not only improve these structures but it will bring more flexibility to the business and staff.
Back-office IT, the mobile workforce and front office services are all strategic areas where workload automation brings huge benefits. These benefits can be recognized in terms of cost optimization, continuous delivery of application changes, access to business and IT workflows and integration, and more. Self Service for OpCon makes workflows accessible to all business units not just IT, while retaining complete control over critical operations.
As the shift from telecommunications provision to content provision gains momentum, it is clear more disruption is ahead, but with that brings exciting opportunities. Mobile and the IoT will carry their own challenges in terms of volume of data, and management of a large number of devices. Skynet (Space, balloon or drone) communications will also drive uncertainty but reward the more agile companies. Implementing our leading-edge workload automation technology will provide telcos with a competitive advantage by increasing agility, flexibility and reducing overall costs.
Ascern gives telcos business and technical analytics in real-time
SMA Solutions’ award-winning cloud based real-time data analysis solution Ascern is perfectly placed to help telcos derive insight from data and detect anomalies. With no infrastructure changes, no upfront investment in hardware and a cloud based design, Ascern will help find critical insights that drive optimization, knowledge and better customer service. Implementing our predictive analytics solution will allow any data including customer metrics, network or system related data to be mined in real-time.
Contact us today to find out how we can automate your telecommunications operations.
Using OpCon, we can automate any program written in any environment we use. It makes the difficult easy.
It used to take six months to train a new employee. They had to know every detail of every job. Now, all that institutional knowledge is codified inside of OpCon. Despite the fact that we’re using more platforms, training takes half the time.
OpCon gives us a real visibility in the entire IT-environment, in our tasks and their functioning. OpCon provides us the capability to control the impact of changes in a user-friendly way.
We eliminated both the human error and the human stress levels associated with a manual failover process.
I can’t think of something OpCon can’t do that we need. OpCon handled everything we threw at it, even things we didn’t think of initially. It helps us make each client feel like it’s the only client we have.
OpCon saves the IT department 10 man-hours per day. When you factor in all the processes we’ve automated for other departments, it saves the credit union another eight man-hours per day.
Our effectiveness, capacity and reputation have improved since the implementation of OpCon. It has definitely enhanced value to the credit union.
I was amazed with the support and responsiveness we received when one of our systems would not communicate with our schedule activity monitor. SMASolutions called me back in less than 15 minutes with the solution. It makes a big difference knowing that someone will respond promptly with all the necessary resources. This is precisely what defines the quality of a company’s products and services.
We need to be able to rely on systems that can support all our business and supply chain processes cost-effectively – and in real time.
SMA Solutions is essential to our daily operations.