Workload automation brings order to IT infrastructures for retail clients
Retail organizations thrive on data, with potentially millions of online customers, thousands of SKUs and mountains of EPOS information. Additionally, investments in social media, marketing and in understanding customer buying patterns has improved customer loyalty and created a competitive advantage. The technology required to support this change often evolves into an accidental architecture managed by a small team. They are left to run daily operations, day end routines, backups, reporting, disaster recovery planning and much more. Implementing a planned workload automation solution with OpCon simplifies the architecture and reduces the overall workload for the team.
Benefits of Implementing OpCon Within Retail
Contact us today to find out how SMA Solutions’ and OpCon can automate your retail environment.
We used to have eight to ten errors per month that required calling in teams of programmers to fix. We’ve been able to eliminate those.
We really felt that OpCon was going to that deeper layer to automate the things that are truly a concern to us.
Event-driven automation in OpCon also lets us do things we never would have attempted in a manual environment. For instance, we have jobs that schedule jobs, and jobs that are triggered when an external event occurs. We haven’t yet found any scenario that OpCon can’t automate.
We continually meet SLA targets despite the fact that we have more transactions than ever going through our systems.
OpCon is indispensable in preventing issues.
It used to take six months to train a new employee. They had to know every detail of every job. Now, all that institutional knowledge is codified inside of OpCon. Despite the fact that we’re using more platforms, training takes half the time.
From April through December of 2007, we saved 2,001,230 operational keystrokes.
I can now activate the recovery plan myself using only three clicks in OpCon.
I can’t think of something OpCon can’t do that we need. OpCon handled everything we threw at it, even things we didn’t think of initially. It helps us make each client feel like it’s the only client we have.
We have yet to find something we want to do that OpCon can’t automate. We’re still finding new things to do with OpCon.