Workload automation brings order to IT infrastructures for retail clients
Retail organizations thrive on data, with potentially millions of online customers, thousands of SKUs and mountains of EPOS information. Additionally, investments in social media, marketing and in understanding customer buying patterns has improved customer loyalty and created a competitive advantage. The technology required to support this change often evolves into an accidental architecture managed by a small team. They are left to run daily operations, day end routines, backups, reporting, disaster recovery planning and much more. Implementing a planned workload automation solution with OpCon simplifies the architecture and reduces the overall workload for the team.
Benefits of Implementing OpCon Within Retail
Contact us today to find out how SMA Solutions’ and OpCon can automate your retail environment.
I can’t think of something OpCon can’t do that we need. OpCon handled everything we threw at it, even things we didn’t think of initially. It helps us make each client feel like it’s the only client we have.
Now we just train people in OpCon, not the entire process.
Our effectiveness, capacity and reputation have improved since the implementation of OpCon. It has definitely enhanced value to the credit union.
We automated more than 70 percent of our processes. Now, we’re reaching out to other departments, helping them automate, too.
We eliminated both the human error and the human stress levels associated with a manual failover process.
OpCon gives us a real visibility in the entire IT-environment, in our tasks and their functioning. OpCon provides us the capability to control the impact of changes in a user-friendly way.
OpCon saves the IT department 10 man-hours per day. When you factor in all the processes we’ve automated for other departments, it saves the credit union another eight man-hours per day.
We continually meet SLA targets despite the fact that we have more transactions than ever going through our systems.
Event-driven automation in OpCon also lets us do things we never would have attempted in a manual environment. For instance, we have jobs that schedule jobs, and jobs that are triggered when an external event occurs. We haven’t yet found any scenario that OpCon can’t automate.
We used to have eight to ten errors per month that required calling in teams of programmers to fix. We’ve been able to eliminate those.