Workload automation brings order to IT infrastructures for retail clients
Retail organizations thrive on data, with potentially millions of online customers, thousands of SKUs and mountains of EPOS information. Additionally, investments in social media, marketing and in understanding customer buying patterns has improved customer loyalty and created a competitive advantage. The technology required to support this change often evolves into an accidental architecture managed by a small team. They are left to run daily operations, day end routines, backups, reporting, disaster recovery planning and much more. Implementing a planned workload automation solution with OpCon simplifies the architecture and reduces the overall workload for the team.
Benefits of Implementing OpCon Within Retail
Contact us today to find out how SMA Solutions’ and OpCon can automate your retail environment.
From April through December of 2007, we saved 2,001,230 operational keystrokes.
Event-driven automation in OpCon also lets us do things we never would have attempted in a manual environment. For instance, we have jobs that schedule jobs, and jobs that are triggered when an external event occurs. We haven’t yet found any scenario that OpCon can’t automate.
Our effectiveness, capacity and reputation have improved since the implementation of OpCon. It has definitely enhanced value to the credit union.
We need to be able to rely on systems that can support all our business and supply chain processes cost-effectively – and in real time.
Now we just train people in OpCon, not the entire process.
OpCon saves the IT department 10 man-hours per day. When you factor in all the processes we’ve automated for other departments, it saves the credit union another eight man-hours per day.
We automated more than 70 percent of our processes. Now, we’re reaching out to other departments, helping them automate, too.
Without the automation, we’d have to have at least one dedicated position just to run and monitor the daily scheduling.
People inside the credit union as well as customers outside have noticed and complimented us on the improvement in service.
It used to take six months to train a new employee. They had to know every detail of every job. Now, all that institutional knowledge is codified inside of OpCon. Despite the fact that we’re using more platforms, training takes half the time.