Announcing: Advanced Training Courses

SMA Solutions is proud to announce our brand new Advanced OpCon Training courses! We’ve had numerous requests for an upper-level training course that dives a little deeper into things like multi-instance options, multi-instance schedules and jobs, tokens, OpCon expressions, the OpCon API and more. There are two sessions left in 2018: Classes run Tuesday through Thursday at our new Houston …

Using KPIs to Improve Automation Adoption

Why then does automation itself not have KPIs? Typically, companies that purchase products for building business and IT workflows have some important processes in mind that they wish to automate – perhaps a runbook or a frequent service request.

Still Using Paper-Based Checklists?

Checking a list item by item ensures that all steps and processes are completed, and in the right order. While checklists are effective, they do tend to take up valuable time because of the manual processes.

WannaCry Ransomware – Staying Up To Date With WSUS & Automation

This week’s WannaCry ransomware attacks have, again, made it painfully obvious how important software updates are to organizations. There’s an obvious answer, “STAY UPDATED”. It’s never that simple though. WSUS can help; automating WSUS can help even more. I’m going to get into what WSUS is and how automating it can help, but let’s first take a look at what’s been happening around the world and why…

Operator Overload: Email Monitoring and Automation

If you constantly monitor your email for… This presentation is for you. Most of an operator’s day involves the constant monitoring and managing of emails, in addition to ensuring that the rest of the business runs smoothly. There’s an easier way to control all of this. Achieve inbox freedom by letting automation help with your emails and monitor your critical …

How to improve disaster recovery processes

Workload automation tools can carry out disaster recovery processes with minimal oversight. There are many contingencies that business leaders must prepare for, but one of the most pressing needs continues to go ignored by these individuals: disaster recovery. A strong business continuity and disaster recovery plan can safeguard an organization against many threats, including power outages, inclement weather and hardware failure. Some …

Making a case for DR Automation

Most IT professionals have a very clear understanding of the value of business continuity and the urgency with which they should be deploying disaster recovery solutions. With their position on the ground level of enterprise operations, IT members have an unobstructed view of the fallout that could result from a network or service outage. Enterprise leaders may have difficulty foreseeing …

Bring IT out of the shadows

IT has taken a lot of hits in recent years as enterprise users continue to question the department’s worth. Frustrations over service delivery and the procurement of hardware and other assets have boiled over to the point that IT is frequently called “the department of no.” A number of industry observers have even suggested that businesses move traditionally tech-based pursuits …

Bridging the gap between IT and business operations

If everything goes right for an organization, it will eventually find itself expanding into new markets and requiring greater investment in business-grade technology. Provisioning the right combination of tools can be difficult without consulting the tech-savvy members of the IT department who can guide companies toward making more impactful additions. The challenges of enterprise expansion have only become more pronounced …

Reduce the potential for failure through automation

As businesses lean more heavily on internal IT processes to support critical operations, the effects of an outage or failure will grow in severity. Organizations across numerous sectors have experienced lengthy periods of downtime in recent years, resulting in costly service delays. When an IT failure occurs on a large scale, the fallout can be immense. This is especially true for …

SMA Hires CU Industry Tech Expert

SMA, developer of OpCon, the event-driven IT automation and job-scheduling solution, has hired credit union industry executive, Todd Dauchy, to the organization’s leadership team as Chief Technology Officer. Dauchy will be responsible for SMA’s global product strategy and operations. Prior to SMA, Dauchy worked for Corning Credit Union ($897 million; 80,038 members; Corning, NY) as its CIO. Working at Corning …