Bridging the gap between IT and business operations

CIOs-must-place-more-focus-on-syncing-IT-and-business-efforts_1242_574813_0_14098924_500If everything goes right for an organization, it will eventually find itself expanding into new markets and requiring greater investment in business-grade technology. Provisioning the right combination of tools can be difficult without consulting the tech-savvy members of the IT department who can guide companies toward making more impactful additions. The challenges of enterprise expansion have only become more pronounced over the years as businesses lean on increasingly complex internal systems. Accounting for the various disparities in software and platforms may present some significant headaches for those who are not prepared to handle such diverse enterprise ecosystems.

Entrepreneur contributor Lou Ennuso touched upon these issues recently, noting that they can easily lead to organizations spending a great deal of time and money addressing them. Further exacerbating these circumstances are the limited IT resources available to many companies, resulting in costly and potentially harmful bottlenecks. A streamlined and integrated internal processing system could alleviate these concerns and provide IT personnel with more opportunities to help the enterprise with beneficial projects. According to Ennuso, such an approach is preferable to overhauling chunks of a company’s IT space.

“Completely replacing existing systems aren’t (sic) viable from both a cost and IT standpoint,” Ennuso wrote. “While integration platforms must provide end users with the functionality and ease of use they require, IT has often already made significant investments in a number of different business applications. Look for integration solutions and platforms that work with your existing IT architecture to avoid costly, time consuming projects.”

Redefining the role of the CIO
Finding ways to bridge the divide between legacy systems and recent tech acquisitions is increasingly becoming a core aspect of a CIO’s job description. Daniel Benton, global managing director at Accenture, explained that the ability to seamlessly intertwine these disparate platforms was the mark of a great IT executive. According to CIO Insight contributor Samuel Greengard, these bridge-building skills need to extend across the entire organization, syncing IT and business initiatives with the aim for overall enterprise success.

“The best CIOs drive the innovation discussion and debate,” Benton said, according to the source. “They understand the components of being a digital business and develop the agility to operate successfully in today’s business climate.”

Failing to take into account these trends could spell trouble for IT executives, as according to a recent survey cited by Greengard, CIOs only hold onto their positions for an average of four to five years. It’s imperative that these C-level officers take immediate action to better integrate IT and business systems and demonstrate their impact on enterprise operations.

Enhance enterprise performance with automated solutions

A good way to improve the performance of IT and business applications without making a major tech investment is to incorporate high-quality workload automation tools. Cross-platform automation tools can be applied to virtually any process, allowing a wide variety of workflows to be streamlined. By doing so, IT executives can ensure that these tasks are launched quickly and accurately, leading to more reliable performance from critical systems. Furthermore, businesses can more readily take advantage of the IT personnel that would have otherwise been stuck overseeing manual jobstream operations. With sophisticated tools such as SMA Solutions’ OpCon, enterprise users are free to scale their automation projects as high as they please.

As a valued customer of SMA Solutions, the Pennsylvania State Employees Credit Union has firsthand knowledge of the benefits that can be gained by deploying such a high-quality automation resource. According to PSECU Information Systems Manager Matt Kissinger, SMA Solutions’ tool far outpaced other attempts at automating internal processes.

“OpCon also gave us the ability to define dependencies within our Symitar processing and across our other database processing platforms,” Kissinger said. “OpCon enabled us to eliminate manual intervention while improving the quality and timeliness of our work.”