The self-learning nature of Ascern means it will know what is normal and will alert the right personnel about any anomalies.
Big Data Ready
Ascern's analytics engine has the truly unique capability to aggregate and filter data with a possible 1,000 to 1 compression ratio.
Ascern is cloud-based; bringing flexible usage, pricing and configuration with strong data protection and security.
Ascern brings the Tableau reporting and monitoring features you know to its powerful analytics engine.
SMA Solutions delivers leading-edge enterprise-wide automation & analytics solutions to businesses and government entities.
We automated more than 70 percent of our processes. Now, we’re reaching out to other departments, helping them automate, too.
People inside the credit union as well as customers outside have noticed and complimented us on the improvement in service.
SMA Solutions is essential to our daily operations.
Now we just train people in OpCon, not the entire process.
OpCon saves the IT department 10 man-hours per day. When you factor in all the processes we’ve automated for other departments, it saves the credit union another eight man-hours per day.
There are fewer steps for my daily tasks, and some steps have been eliminated completely.
I was amazed with the support and responsiveness we received when one of our systems would not communicate with our schedule activity monitor. SMASolutions called me back in less than 15 minutes with the solution. It makes a big difference knowing that someone will respond promptly with all the necessary resources. This is precisely what defines the quality of a company’s products and services.
OpCon is indispensable in preventing issues.
I can’t think of something OpCon can’t do that we need. OpCon handled everything we threw at it, even things we didn’t think of initially. It helps us make each client feel like it’s the only client we have.
We continually meet SLA targets despite the fact that we have more transactions than ever going through our systems.
“Our customers are the only stakeholders that we answer to and our singular focus is to solve their problems. We take great pride in the fact that we offer our valued customers 24/7/365 access to our team.”
Michael W. Taylor
CEO, SMA Solutions